This Privacy Statement explains how Ivy Enterprises (“Zittrex” “we,” “us,” or“our”) collects, uses, and discloses your personal information in connectionwith its operation of the Zittrex ecommerce platform.
What information do we collect?
Personalinformation is information that can be used to directly or indirectly identifyyou. Personal information also includes anonymous information that is linked toinformation that can be used to directly or indirectly identify you. Personalinformation does not include information that has been irreversibly anonymizedor aggregated so that it can no longer enable us, whether in combination withother information or otherwise, to identify you.
We willonly collect and use personal information which is necessary to comply with ourlegal obligations and to assist us to administer our business and provide youwith the services you request.
Wecollect information from you when you register on our site, place an order,subscribe to our newsletter or respond to a survey.
Whenordering or registering on our site, as appropriate, you may be asked to enterthe following information: your name, e-mail address, mailing address and phonenumber. You may, however, also visit our site anonymously.
What do we use your information for?
We usethe information you provide to us for the specific purposes for which youprovide the information, as stated at the time of collection, and as otherwisepermitted by law. The information we collect from you may be used in thefollowing ways:
1. To personalize your experience (your information helps us to better respondto your individual needs)
2. To improve our website and your shopping experience (we continually striveto improve our website offerings based on the information and feedback wereceive from you)
3. To improve customer service (your information helps us to more effectivelyrespond to your customer service requests and support needs)
4. To process transactions including executing your payments and delivering thepurchased products or services requested. To administer a contest, specialpromotion, survey, activity or other site feature
5. To send periodic emails. The email address you provide for order processing,may be used to send you important information and updates pertaining to yourorder, in addition to receiving occasional company news, updates, relatedproduct or service information, etc.
Legal Basis for the Processing of Personal Information
If youare located in the European Economic Area (“EEA”), our processing of yourpersonal information will be based on the following: To the extent that weobtain your consent for the processing of your personal information suchprocessing will be justified pursuant to Article 6(1) lit. (a) of the GeneralData Protection Regulation (EU) 2016/679 (“GDPR”). If the processing of yourpersonal information is necessary for the performance of a contract between youand us or for taking pre-contractual steps upon your request, such processingwill be based on GDPR Article 6(1) lit. (b). Where the processing is necessaryfor us to comply with a legal obligation, we will process your personalinformation on basis of GDPR Article 6(1) lit. (c), and where the processing isnecessary for the purposes of our legitimate interests, such processing will bemade in accordance with GDPR Article 6(1) lit. (f).
Pleasenote that where you have given your consent to the processing of your personalinformation you may withdraw your consent, for example by sending an e-mailto [email protected] atany time which withdrawal will not affect the lawfulness of any processingpreviously made on basis of your consent.
We takereasonable steps to ensure that your personal information is accurate,complete, and up to date. You have the right to access, correct, or delete thepersonal information that we collect. You are also entitled to restrict orobject, at any time, to the further processing of your personal information.You have the right to receive your personal information in a structured andstandard format and, where technically feasible, the right to have yourpersonal information transmitted directly to a third party. You may lodge acomplaint with the competent data protection authority regarding the processingof your personal information.
Toprotect the privacy and the security of your personal information, we mayrequest information from you to enable us to confirm your identity and right toaccess such information, as well as to search for and provide you with thepersonal information we maintain. There are instances where applicable laws orregulatory requirements allow or require us to refuse to provide or delete someor all of the personal information that we maintain.
You maysend us an e-mail to [email protected] to exercise your rights. We willrespond to your request in a reasonable timeframe. We will take all reasonablesteps to ensure that your personal data is correct and up to date.
How do we protect your information?
You areresponsible for your own username and password safety and security on Zittrex.We recommend choosing a strong password and changing it frequently. Please donot use the same login details (email and password) across multiple websites.
Thatsaid, we do implement a variety of security measures including offering the useof a secure server. All supplied sensitive/credit information is transmittedvia Secure Socket Layer (SSL) technology and then encrypted into our Paymentgateway providers database only to be accessible by those authorized withspecial access rights to such systems, and are required to keep the informationconfidential. After a transaction, your private information (credit cards,social security numbers, financials, etc.) will not be stored on our servers.
Our serversand website are security scanned and fully verified externally by McAfee Securefrom Symantec on a daily basis to protect you online.
Yes.Cookies are small files that a site or its service provider transfers to yourcomputer hard drive through your Web browser (if you have allowed it via yoursettings). This enables the sites or service providers systems to recognizeyour browser and capture and remember certain information.
We usecookies to help us remember and process the items in your shopping cart,understand and save your preferences for future visits and compile aggregatedata about site traffic and site interaction so that we can offer better siteexperiences and tools for you in the future.
We maycontract with third-party service providers to assist us in betterunderstanding our site visitors. These service providers are however notpermitted to use the information collected on our behalf except to help usdirectly conduct and improve our business. We use, for example, GoogleAnalytics, a web analytics service provided by Google, Inc. (“Google”) to helpus better understand how users engage with our website. Google Analytics usescookies in order to collect information on the usage of our website. Thisinformation is used to compile reports and create services to help us improveour website and the services associated with it. The reports disclose websitetrends without identifying individual visitors. The information generated bythe Google cookie about your use of our website (including your IP address) maybe transmitted to and stored by Google on servers in the United States. Googlemay also transfer this information to third parties where required to do so bylaw, or where such third parties process the information on Google’s behalf.Google will not associate your IP address with any other data held by Google.
On somepages of our website, third parties that provide applications through ourwebsite may set their own cookies in order to provide services, track thesuccess of their applications or customize applications for you. For example,when you share content using a social media sharing button such as Facebook orTwitter, the social network that has created the button will record that youhave done this. Because of how cookies work, we cannot access these cookies norcan the third parties access the data in cookies used by us.
If youprefer, you can choose to have your computer warn you each time a cookie isbeing sent, or you can choose to turn off all cookies via your browsersettings. Like most websites, if you turn your cookies off, some of ourservices may not function properly. However, you can still place orders bycontacting Customer Service at [email protected]
Do we disclose any information to outside parties?
We donot sell, trade, or otherwise transfer to outside parties your personalinformation. This does not include trusted third parties who assist us inoperating our website, conducting our business, executing payments, deliveringpurchased products or services, sending you information or updates or otherwiseservicing you, so long as those parties agree to keep this informationconfidential. We may also release your information when we believe release isappropriate to comply with the law, enforce our site policies, or protect oursor others rights, property, or safety.
However,non-personally identifiable visitor information may be provided to otherparties for marketing, advertising, or other uses.
How long do we retain your information?
Third party links
Occasionally,at our discretion, we may include or offer third party products or services onour website. These third party sites have separate and independent privacypolicies. We therefore have no responsibility or liability for the content andactivities of these linked sites. Nonetheless, we seek to protect the integrityof our site and welcome any feedback about these sites.
Terms and Conditions
Pleasealso visit our Terms and Conditions section establishing the use, disclaimers,and limitations of liability governing the use of our website at Terms andConditions.
If youwould like to exercise one of your rights as set out above, or if you have aquestion or a complaint about this policy, the way your personal information isprocessed, please contact us via e-mail: [email protected]